HomeRefund Policy

Refund Policy

Last Updated: [25/10/2023]

1. Refund Eligibility

At Oomac, we are committed to your satisfaction. Our refund policy is designed to be fair and transparent.

You may be eligible for a refund under the following conditions :

1. Service Non-Delivery: If you have purchased a service and it has not been delivered within the specified timeframe or is overdue by 1 month, you may request a refund. Our team will review the circumstances and process the refund if applicable.

2. Refund Request Procedure

To initiate a refund request, please follow these steps:

2.1. Contact Us: Reach out to our customer support team at info@nextarglobal.com with the following information:

  • Your order or invoice number.
  • A detailed explanation of the reason for the refund request.

2.2. Review: Our team will review your request and respond within 7 business days.

3. Refund Process

3.1. Approved Refunds: If your refund request is approved, we will process the refund using the original payment method. It may take [number of days] business days for the funds to appear in your account, depending on your payment provider.

3.2. Rejected Refunds: If your refund request is not approved, we will provide a detailed explanation for our decision.

4. Non-Refundable Items

The following items are typically non-refundable, unless they are defective or damaged:

  • Downloadable digital products.
  • Services already rendered or partially rendered.

5. Changes to this Refund Policy

We may update this refund policy to reflect changes in our practices. Any updates will be posted on this page with a revised “Last Updated” date.

6. Contact Us

If you have any questions or concerns about this refund policy, please contact us at info@nextarglobal.com.

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Frequently Asked Questions

Have Questions About Our Web Development and Social Media Marketing Services? We Have Answers!

What services do you offer?

We offer a range of website design and development services including basic websites, e-commerce solutions, SEO optimization, performance marketing, and ongoing maintenance and support.

How long will it take to build my website?

The timeline depends on the package you choose and the complexity of your project. Generally, our Basic Package takes about 2-4 weeks, the Standard Package takes 4-6 weeks, and the Premium Package can take 6-8 weeks.

Do you offer custom website designs?

Yes, our Premium Package includes custom design services tailored to your specific needs and brand identity.

Do you offer ongoing support?

Yes, all our packages include a period of free technical support. The Premium Package includes 3 months of free support and maintenance. Additional support can be provided as needed.

 

Can you redesign my existing website?

Absolutely. We can revamp your existing website to improve its design, functionality, and performance.

What happens if my website has issues after it's launched?

We are here to help. You can contact our support team for assistance. For ongoing issues, we recommend our monthly maintenance service.

 

Can you help with both organic and paid marketing?
Results can vary based on factors like your industry, goals, and the level of competition. However, you can typically expect to see initial improvements in engagement and reach within the first few months. For more substantial growth and conversions, a longer-term commitment is often required.
How do you measure the success of marketing campaigns?

Results can vary based on factors like your industry, goals, and the level of competition. However, you can typically expect to see initial improvements in engagement and reach within the first few months. For more substantial growth and conversions, a longer-term commitment is often required.

Is marketing suitable for my industry/business type?
Results can vary based on factors like your industry, goals, and the level of competition. However, you can typically expect to see initial improvements in engagement and reach within the first few months. For more substantial growth and conversions, a longer-term commitment is often required.
What is the typical duration to see results from Social Media Marketing campaigns?

Results can vary based on factors like your industry, goals, and the level of competition. However, you can typically expect to see initial improvements in engagement and reach within the first few months. For more substantial growth and conversions.

What is the typical duration to see results from Social Media Marketing campaigns?

Results can vary based on factors like your industry, goals, and the level of competition. However, you can typically expect to see initial improvements in engagement and reach within the first few months. For more substantial growth and conversions.

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